Ordering on Artemest

Most of the products you see online are made-to-order and handcrafted specifically for you. The manufacturing time will be clearly stated on the product page.
Once your purchase is complete, you will receive an email confirming receipt of your order. In the Account section of the site, you will always find a summary of your order history.

THE ARTISANS

We have traveled throughout Italy to offer the opportunity to shop exceptional, handcrafted products made by the most representative Italian artisans, artists, brands, and designers.
On Artemest, you can buy their pieces, discover their stories and learn about traditional manufacturing techniques.

CUSTOMER SERVICE

Our team is happy to answer all your questions: you can reach us via email at concierge@artemest.com or, if you are a design professional, at trade@artemest.com.

PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express, Maestro) and PayPal. Bank transfer is also available for orders above $2,000. Our prices are listed in EUR, USD or GBP. Please be warned that every reference to dollars is to US dollars.

DUTIES AND TAXES

Customers in the EU, UK, USA, and Canada do not have to worry about duties, as they are either not due or pre-paid by Artemest. Orders shipped outside these countries may be subject to taxes. You might be required by customs authorities to provide personal information, such as your EIN, IRN, or SSN, for customs processing. Please note that shipping delays due to customs processing are not uncommon.
In addition, according to local regulations, we are currently collecting Sales Tax in the states of Arizona, California, Colorado, Georgia, Illinois, Massachusetts, Nevada, New Jersey, New York, Pennsylvania and Texas. Please make sure to provide us with all documentation proving your tax exemption (e.g. valid resale certificate) before placing your order.